11.02.2011

As part of its efforts to increase its competitive power and create added value for its customers, Siemens IT Solutions and Services is implementing its decision to build an operations center in Anatolia in the city of Düzce.

The decision to launch the project was a result of preliminary analyses and pilot studies which demonstrated that Düzce was an appropriate location due to its potential and quality in human resources. Siemens plans to provide employment at first for 300 people of the ages 20-29 in the new operations center. With the project, Siemens seeks to contribute to the economy of the province in the long run.

The Siemens Düzce Operations Center was inaugurated with a ceremony yesterday. The opening, which was attended by Siemens A.Ş General Manager Hüseyin Gelis, Siemens IT Solutions and Services Director Ali Rıza Ersoy, Düzce Governor Bülent Kılınç and Düzce Deputy Mayor Bayram Bayraktar, attracted the great interest of the Düzce citizens.

Speaking at the ceremony, Düzce Governor Bülent Kılınç; said, "Düzce needed an investment project of this kind. I thank Siemens for its faith in the people of Düzce and for this investment. The investment now belongs as much to the people of Düzce as it does to Siemens." Kılınç continued to say: "Our young people will be working even harder now to contribute to the success of this very significant investment of Siemens and to increase the number of projects that will be undertaken in Düzce."

Also speaking at the ceremony, Siemens A.Ş. General Manager Hüseyin Gelis remarked that there would be 300 young people between the ages of 20-29 working on the project at the outset, adding, "We are planning to eventually increase this number according to need. We are very happy to have created a new project that will contribute first to the economy of Düzce and secondly to the general economy of Turkey."

Düzce Chosen Because of its Potential

Using the method of outsourcing to provide its services since 1997, Siemens IT Solutions and Services found the potential of the province of Düzce to be promising in the preliminary analyses and pilot studies that were carried out. The decision was thus made to launch a "business processes outsourcing" operation in this province as well.

Siemens IT Solutions and Services Director Ali Rıza Ersoy, explained the benefits of the project by saying:

• People in the province and districts who may be interested in working in a professional office environment will migrate to Düzce, contributing to the economic development of the province.
• Sectors created which are dependent on human resources such as Call Centers will provide employment opportunities for the people of Düzce, particularly in their search for work in office environments. Thus, migration of people from Düzce who wish to work in an office environment will be prevented and Düzce will be helped in its development.
• The service sector will develop.
• The call center, which will be providing jobs especially for young people in the 20-29 age group, will have an impact on Düzce's socio-cultural structure. Thus, the young people in the working group known as the "generation of the 80's" will in the long run find themselves in an environment that caters to their common interests with cafés, movie theaters, libraries, shopping centers and leisure-time spots.
• Call centers concentrate on responding to telephone traffic. The volume of calls will create a new area of interest for telecommunication operators in Düzce, which will in turn instigate planning for taking measures to improve the province's telecommunication infrastructure.
• In addition to the call centers, human resources-dependent operations such as document processing and data entry will also be introduced, providing more employment opportunities for the people of Düzce in different areas of business.